Acceptable Use Policy

Guidelines for responsible use of ViewLoop services

Last updated: January 15, 2024

1. Introduction

This Acceptable Use Policy ("Policy") outlines the rules and guidelines for using ViewLoop's YouTube analytics platform and related services. By using our services, you agree to comply with this policy and all applicable laws and regulations.

ViewLoop reserves the right to modify this policy at any time and to take appropriate action against users who violate these guidelines.

2. Acceptable Uses

ViewLoop services are designed for legitimate YouTube content creators and businesses. Acceptable uses include:

✅ Permitted Activities

  • Analyzing your own YouTube channel performance and metrics
  • Tracking view counts and engagement for your content
  • Optimizing video titles, descriptions, and tags for SEO
  • Monitoring competitor channels for market research
  • Generating reports for business planning and strategy
  • Improving content quality based on analytics insights
  • Managing multiple YouTube channels for legitimate business purposes

3. Prohibited Uses

The following activities are strictly prohibited and may result in immediate account termination:

3.1 Illegal Activities

  • Using our services for any illegal purpose or to facilitate illegal activities
  • Violating copyright, trademark, or other intellectual property rights
  • Engaging in fraud, deception, or other criminal activities
  • Violating any applicable laws, regulations, or court orders

3.2 YouTube Policy Violations

  • Attempting to manipulate YouTube metrics, views, or engagement
  • Using bots, scripts, or automated tools to artificially inflate statistics
  • Creating fake accounts or channels for deceptive purposes
  • Violating YouTube's Terms of Service or Community Guidelines
  • Engaging in view farming or click fraud

3.3 Platform Abuse

  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Using automated tools to scrape or extract data without permission
  • Overloading our servers with excessive requests or traffic
  • Circumventing rate limits or technical restrictions
  • Sharing account credentials or allowing unauthorized access

3.4 Content Violations

  • Analyzing channels that promote hate speech, violence, or extremism
  • Using our services for harassment, bullying, or intimidation
  • Promoting or analyzing content that exploits minors
  • Engaging in activities that harm or threaten others
  • Creating or promoting misleading or false information

4. Data and Privacy

When using ViewLoop services, you must respect data privacy and security:

  • Only analyze channels and data that you own or have explicit permission to access
  • Do not attempt to access or analyze private or restricted YouTube content
  • Respect the privacy settings and preferences of other users
  • Do not share or sell analytics data without proper authorization
  • Comply with all applicable data protection laws and regulations

5. Fair Use Guidelines

To ensure fair access for all users, please follow these guidelines:

Fair Use Requirements

  • Use reasonable amounts of API calls and data requests
  • Do not create multiple accounts to circumvent usage limits
  • Respect rate limits and avoid excessive automated requests
  • Use our services for their intended purpose only
  • Report any bugs or security issues responsibly

6. Professional Conduct

We expect all users to maintain professional and respectful behavior:

  • Be respectful in all communications with our support team
  • Provide accurate and truthful information when creating accounts
  • Do not impersonate ViewLoop staff or other users
  • Report violations of this policy when you encounter them
  • Use our services in a manner that reflects positively on the community

7. Consequences of Violations

Violations of this Acceptable Use Policy may result in:

Enforcement Actions

  • Warning: First-time minor violations may result in a warning
  • Suspension: Temporary suspension of account access
  • Termination: Permanent account termination for serious violations
  • Legal Action: Reporting to authorities for illegal activities
  • Data Removal: Deletion of associated data and analytics

8. Reporting Violations

If you encounter violations of this policy, please report them immediately:

How to Report

  • Email: abuse@viewloop.com
  • Support Ticket: Through our help center
  • Include: Screenshots, URLs, and detailed descriptions
  • Response Time: We aim to respond within 24-48 hours

9. Account Responsibility

You are responsible for:

  • All activities that occur under your account
  • Maintaining the security of your login credentials
  • Ensuring compliance with this policy by anyone using your account
  • Keeping your account information accurate and up-to-date
  • Notifying us immediately of any security concerns

10. Updates and Modifications

ViewLoop may update this Acceptable Use Policy from time to time. We will notify users of significant changes through:

  • Email notifications to registered users
  • In-app notifications and announcements
  • Updates to our website and documentation

Continued use of our services after policy updates constitutes acceptance of the new terms.

11. Contact Information

For questions about this Acceptable Use Policy or to report violations:

Abuse Reports: abuse@viewloop.com
General Questions: support@viewloop.com
Legal Inquiries: legal@viewloop.com
Emergency: [Your Emergency Contact]

By using ViewLoop services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.