Cookie Policy

Understanding how we use cookies and similar technologies

Last updated: January 15, 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

Cookies can be set by the website you are visiting (first-party cookies) or by third-party services that the website uses (third-party cookies).

2. How We Use Cookies

ViewLoop uses cookies and similar technologies for several purposes:

  • To provide and maintain our YouTube analytics services
  • To remember your preferences and settings
  • To understand how you use our platform
  • To improve our services and user experience
  • To provide personalized content and recommendations
  • To ensure security and prevent fraud

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions.

Examples: Authentication cookies, session management, security tokens
Duration: Session or up to 1 year
Can be disabled: No (required for basic functionality)

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Examples: Google Analytics, page view tracking, user behavior analysis
Duration: Up to 2 years
Can be disabled: Yes (through browser settings or our cookie preferences)

3.3 Preference Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

Examples: Language preferences, theme settings, dashboard layout
Duration: Up to 1 year
Can be disabled: Yes (may affect personalization features)

3.4 Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements.

Examples: Google Ads, Facebook Pixel, retargeting campaigns
Duration: Up to 2 years
Can be disabled: Yes (through our cookie preferences)

4. Third-Party Cookies

We use third-party services that may set their own cookies:

Google Services

  • Google Analytics: Website usage analytics and performance tracking
  • Google Ads: Advertising and conversion tracking
  • YouTube API: Integration with YouTube for analytics data

Payment Processors

  • Stripe: Payment processing and fraud prevention
  • PayPal: Alternative payment method

Other Services

  • Cloudflare: CDN and security services
  • Intercom: Customer support and chat

5. Cookie Duration

Cookies have different lifespans:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period
  • First-Party Cookies: Set by ViewLoop and typically last 1-2 years
  • Third-Party Cookies: Set by external services with their own policies

6. Managing Your Cookie Preferences

6.1 Browser Settings

You can control cookies through your browser settings:

Chrome

Settings → Privacy and security → Cookies and other site data

Firefox

Options → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

6.2 Cookie Consent

When you first visit ViewLoop, you'll see a cookie consent banner. You can:

  • Accept all cookies for the full experience
  • Customize your preferences
  • Reject non-essential cookies
  • Change your preferences at any time through our settings

7. Impact of Disabling Cookies

If you choose to disable certain cookies, some features may not work properly:

Potential Limitations

  • You may need to log in repeatedly
  • Personalized features may not work
  • Some analytics and optimization features may be limited
  • Payment processing may be affected
  • Support chat functionality may not work

8. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want to be tracked. Currently, there is no standard for how websites should respond to DNT signals. ViewLoop does not currently respond to DNT signals, but we respect your privacy choices through our cookie consent system.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice in our application

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@viewloop.com
Address: [Your Business Address]
Phone: [Your Phone Number]
Data Protection Officer: dpo@viewloop.com

This Cookie Policy is effective as of the date listed above and applies to all users of ViewLoop services.